Help and Contact

The Application does not answer questions.

Check in Parent area › Settings that sending questions to the artificial intelligence is allowed, then check the Internet connection. Without a connection, or if the service is temporarily unavailable, only the answers already known on the device are available.

I am not happy with an answer.

Open the Questions tab of the Parent area and go to Incidents › Add blocked words: you can add, edit or remove a word, create a topic (20 at most) and enable or disable a topic. Changes apply from the next question onwards; a disabled topic no longer blocks anything.

Lanti's lighthouse is asleep and nothing opens.

The day's play time is up. It starts again every night at 2 am; you can also make it longer with + in Parent area › Settings › Cadre de la journée: the lighthouse opens again at once. The length advised for your child's age is shown there.

My child has grown up.

Change their year of birth in Parent area › Settings: it is saved immediately, and the following answers adapt to their new age.

What topics can I write challenges about?

Anything you want your child to discover: the family, school, your values, your memories… Parent area › Challenges › My own world, then a planet and "Add". Your challenges stay on your device; you are their author and solely responsible for them.

How do I get more galaxies?

Parent area › Challenges, then the galaxy shop: touch "Get" on a galaxy. Each galaxy asks for a number of credits, shown on its card; two credits are given to you when you start, then two credits on the 1st of each month, and none is to be bought. The galaxy downloads while you do something else, then joins your child's journey when you leave the Parent area. Galaxies marked "Bientôt" (coming soon) will arrive later. You can then disable and re-enable a galaxy, and choose their order. A disabled galaxy leaves the device to save space: its progress is kept, and it downloads again when you re-enable it (a connection is needed).

Can I open the Parent area with Face ID?

Yes, on iPhone and iPad: Parent area › Settings › "Open with Face ID". Enable it only if the device recognises you alone. The code always works.

Where is my voice saved when I read a challenge?

Only on your device. The Application does not send it anywhere and excludes it from backups. "Delete my voice" in the challenge erases it.

How do I erase all the data?

Delete the Application from the device: everything it kept is erased, except the parent code and the "Open with Face ID" choice, which the system keeps in the device's secure storage (the keychain on iPhone and iPad) for the next installation.

I have forgotten my parent code.

On the code screen, touch "Forgotten code?". Face ID (or Touch ID) checks that it really is you, then you choose a new code. If Face ID or Touch ID is not set up, set it up first in the device's settings. Deleting and reinstalling the Application does not change the code: it is kept in the device's secure storage.